Square for Restaurants Disruption

Sellers experiencing the disruption affecting coursing can take steps to continue using their devices. For Square Terminal and Android mobile kit devices, disabling coursing will address this disruption while our team works on releasing an upcoming update to permanently address this experience. On Square Terminal, sellers may reboot their devices by holding the power button for three seconds and selecting the Restart option in order to continue using the device. On Android mobile kit, sellers may press the back button to continue using their devices.

At this time, sellers on an iPad or Square Register may continue using the coursing feature as these devices are unaffected.

At this time, we have identified that sellers experiencing this disruption are on our latest app version 6.41, and they are using the coursing feature on Square for Restaurants on either Square Terminal or Android mobile kit devices. Disabling coursing will allow you to use the devices as expected while our team works to address this experience. Sellers may also use an iPad or Square Register as an alternative to continue using coursing as these devices are currently unaffected. Thank you for your patience and understanding.

Our team continues to work on addressing the disruption preventing Sellers using the Square Terminal from accessing certain areas of the Square for Restaurants and Square Point of Sale applications. At this time, Payment Acceptance isn’t affected and Sellers experiencing this disruption can reboot their Terminal by holding the power button for 3 seconds and selecting Restart to continue processing payments. We will continue updating here. Thank you for your continued patience.

We have received reports of a disruption affecting Sellers using the Square Terminal and the redesigned experience of our Square Point of Sale and Square for Restaurants apps preventing them from accessing different areas of the app. Sellers that experience this should hold the power button for three seconds to reboot their device. Our team is actively investigating and we will continue providing updates as they become available. Thank you for your patience.

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.