Outage in Subsplash

Delays in recurring gift processing and ChMS syncing

Resolved Minor
January 18, 2024 - Started 4 months ago - Lasted 2 days
Official incident page

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Outage Details

On Monday, January 15th (Bank Holiday/MLK Jr. Day), some recurring donations were delayed. All of these transactions will process if they have not already. Our system immediately began processing delayed recurring donations and all donations are actively in a queue to be processed. No action is needed from clients at this time. All recurring donations will be processed within 24 hours if they have not already been processed. In order to speed up the processing of delayed recurring transactions, we temporarily paused ChMS integration syncing on Wednesday, and since resumed syncing on Thursday 1:00pm PST. No action is needed from clients at this time and they should expect to see all transactions synced with their ChMS within the next several days.
Components affected
Subsplash Giving
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/19/2024 08:44PM

All delays in recurring donations and ChMS integration syncing are resolved and have resumed standard operation.

MONITORING 4 months ago - at 01/19/2024 06:10PM

All recurring donations previously queued have been processed, all future recurring donations will now process on time. ChMS integration syncing has resumed. You can expect to see all transaction syncing with your ChMS within the next several days.

IDENTIFIED 4 months ago - at 01/18/2024 01:28AM

On Monday, January 15th (Bank Holiday/MLK Jr. Day), some recurring donations were delayed. All of these transactions will process if they have not already.
Our system immediately began processing delayed recurring donations and all donations are actively in a queue to be processed. No action is needed from clients at this time. All recurring donations will be processed within 24 hours if they have not already been processed.
In order to speed up the processing of delayed recurring transactions, we temporarily paused ChMS integration syncing on Wednesday, and since resumed syncing on Thursday 1:00pm PST. No action is needed from clients at this time and they should expect to see all transactions synced with their ChMS within the next several days.

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