Performance Degradation - ANZ Region / 2023B (562) Fastline

This incident is now resolved.
A significant and sudden increase in CPU demand was triggered by an influx of data requests. This unusual pattern exceeded normal parameters, impacting our database operations and causing a delay in processing transactions.

Our technical teams quickly identified and isolated the issue, implementing immediate measures to redistribute load and enhance processing capacity.

We wish to thank you for your patience while we worked towards restoring the services. We shall now be resolving this incident.

A fix has been implemented and we are currently monitoring the services for stability. Thank you.

Our team of engineers have identified the cause of the issue and are actively applying a fix to restore services to standard operating levels. We shall provide the next update once a fix is in place. Thank you for your patience while we work towards resolving this.

An issue has been identified and our engineers are currently investigating the issue. We shall aim to provide you with an update in the next 60 minutes.