Performance Degradation - ALL Regions

The issue has been resolved. The incident originated from multiple processes unexpectedly overloading the CSP database, resulting in high CPU utilization. The problem lasted for approximately one hour until it was resolved by terminating the processes, which returned CPU utilization to normal levels.

Our engineering team has implemented preventative measures aimed at early detection of similar issues. These measures are designed to identify potential overloads before they can affect our customers, thereby ensuring that any future occurrences are addressed swiftly and efficiently, minimizing potential disruptions

We thank you for your patience and cooperation as we worked through resolving this incident.

A fix has been implemented and we are currently monitoring the DP job processes. A fix was applied at approximately 10:30AM BNE today, and we can see that the CPU utilisation has dropped back to standard operating levels.

We will continue to monitor the stability of the services before resolving this incident. We sincerely apologise for the inconvenience this has caused you.

Our team of engineers have identified an issue with DP Job processing. We will aim to provide you with an update in the next 60 minutes.