Outage in TechnologyOne
DP Service Disruption for a subset of customers in ANZ and UK Region for all Releases
Resolved MajorIncident Report
We are investigating an issue impacting DP service for ANZ Region for All Releases.
Impact/Error/How to verify: A subset of customers in ANZ Region for all Releases are experiencing degradation of DP service
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/07/2025 07:38AM
After 1 hour monitoring this incident is now resolved.
We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion.
We apologise for how you and your business may have been affected by this incident.
MONITORING
12 months ago - at 05/07/2025 06:33AM
Our team has verified the implementation of a fix is complete for ANZ and UK Region for all Releases.
We will monitor the logs for the next 1 hour to ensure no further customers are impacted.
IDENTIFIED
12 months ago - at 05/07/2025 05:52AM
We are seeing improvements in the processing of background jobs and are still continuing to work through further stabilisation.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
IDENTIFIED
12 months ago - at 05/07/2025 04:49AM
We are seeing improvements in the processing of background jobs and are continuing to work through further stabilisation.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
IDENTIFIED
12 months ago - at 05/07/2025 04:10AM
The remediation has been successfully implemented, and the priority DP jobs are back to normal.
The background DP jobs backlog is being cleared out in the coming hours.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
IDENTIFIED
12 months ago - at 05/07/2025 02:52AM
The implementation of remediation is in progress.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
IDENTIFIED
12 months ago - at 05/07/2025 01:49AM
We are continuing to work through stabilising Priority and background DP job processing.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
IDENTIFIED
12 months ago - at 05/07/2025 12:52AM
Our team has implemented the intended fix. We are working through a confirmation and verification to ensure the fix is complete.
The next update will be provided in 60 minutes, or sooner if new information becomes available.
INVESTIGATING
12 months ago - at 05/06/2025 11:48PM
We are investigating an issue impacting DP service for ANZ Region for All Releases.
Impact/Error/How to verify: A subset of customers in ANZ Region for all Releases are experiencing degradation of DP service
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
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