Outage in TechnologyOne

ANZ Service Disruption for a subset of customers

Resolved Major
September 23, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue impacting service for our ANZ Region. A subset of customers in ANZ Region for are unable to access their environments. Customers may see a maintenance message when trying to access. Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Components affected
TechnologyOne Database Services TechnologyOne Spatial Cloud TechnologyOne Ci in the Cloud TechnologyOne Enterprise Software TechnologyOne Batch Services (DP Jobs)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 11:12PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/23/2025 08:09PM

Our team has verified the implementation of a fix is complete for ANZ Region.

We will monitor the logs for the next 2 hours to ensure no further customers are impacted.

IDENTIFIED about 1 month ago - at 09/23/2025 08:03PM

Our team has identified a fix which is being implemented now for ANZ Region.

We anticipate the implementation of the fix to take 30 minutes to complete and verify.

INVESTIGATING about 1 month ago - at 09/23/2025 07:48PM

We are investigating an issue impacting service for our ANZ Region.

A subset of customers in ANZ Region for are unable to access their environments.

Customers may see a maintenance message when trying to access.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.

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