Outage in TechnologyOne
SFTP Service Disruption for a subset of customers / ANZ Region
Resolved MinorIncident Report
Summary AI Generated
A subset of TechnologyOne customers in the ANZ Region experienced connection issues with the SFTP service for 5.2 hours. The technical team identified and deployed a fix, which took approximately 3 hours to implement and verify. After 2 hours of monitoring to ensure stability, the incident was resolved with no further customer impact reported.
We are investigating an issue impacting service for ANZ Region.
A subset of customers in ANZ Region are experiencing issues connecting to SFTP service.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/09/2026 08:28PM
After 2 hours monitoring this incident is now resolved.
We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion.
We apologise for how you and your business may have been affected by this incident.
MONITORING
2 days ago - at 06/09/2026 06:21PM
Our team has verified the implementation of a fix is complete SFTP for ANZ Region.
We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
IDENTIFIED
2 days ago - at 06/09/2026 05:19PM
Our team continue to deploy a fix which is being implemented now for ANZ Region, impacting SFTP.
We anticipate the implementation of the fix to take 60 minutes to complete and verify.
IDENTIFIED
2 days ago - at 06/09/2026 04:21PM
Our team has identified a fix which is being implemented now for ANZ Region.
We anticipate the implementation of the fix to take ~120 minutes to complete and verify.
INVESTIGATING
2 days ago - at 06/09/2026 03:15PM
We are investigating an issue impacting service for ANZ Region.
A subset of customers in ANZ Region are experiencing issues connecting to SFTP service.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
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