Non-Production Service Disruption for a subset of customers / ANZ Region / 2025A and 2024B Releases

After 1 hour monitoring this incident is now resolved.

We apologise for how you and your business may have been affected by this incident.

Our team has verified the implementation of a fix is now complete for 2024B affected environments.

We will monitor the logs for the next 1 hour to ensure no further customers are impacted.

Our team has confirmed that 2025A non-production environments that were affected are now operational.

We have, since the start of the incident, identified that a subset of 2024B non-production environments are experiencing the same 503 and service offline errors. We are in the process of applying the mitigation to these impacted environments on 2024B and expect this to be completed in the next 30 minutes.

We can see some errors still present. Our team has identified the fix was only partially applied and are continuing to implement this now.

We anticipate the implementation of the fix to take 30 minutes to complete and verify.

Our team has verified the implementation of a fix is complete.

We will monitor the logs for the next 1 hour to ensure no further customers are impacted.

We are investigating an issue impacting service for a subset of customers’ non-production environments in the ANZ region, related to the 2025A release.

Impact/Error/How to verify: Service Unavailable or 503 Errors on non-production environments for 2025A.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.