Outage in TechnologyOne
Spatial Service Disruption for a subset of customers ANZ Region All Releases
Resolved Major
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Outage Details
We are investigating an issue impacting the Spatial service for ANZ Region / All Releases.
Impact/Error/How to verify: A subset of customers in ANZ Region for All Spatial Releases are experiencing the spatial services being offline for all modules.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
Components affected
TechnologyOne Spatial CloudLatest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/15/2025 04:10AM
After 2 hours monitoring this incident is now resolved.
We will undertake a Post Incident Review and findings will be posted here on completion.
We apologise for how you and your business may have been affected by this incident. Please contact the TechnologyOne Support team if you continue to experience issues.
MONITORING
19 days ago - at 05/15/2025 01:57AM
Our team has verified the implementation of a fix is complete for the affected spatial customers and services.
Reminder: The overnight processing for these customers has not completed. This means that data may be out of date.
We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
IDENTIFIED
19 days ago - at 05/15/2025 01:16AM
Our team has identified a fix which is being implemented now for the affected customers and service.
We anticipate the implementation of the fix to take 60 minutes to complete and verify.
INVESTIGATING
19 days ago - at 05/15/2025 12:50AM
Our monitoring has shown that login errors are present. Our team is troubleshooting an issue impacting Spatial Services for a subset of customers.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
MONITORING
19 days ago - at 05/14/2025 11:55PM
Our team has verified the implementation of a fix is complete for the affected spatial customers and services.
The overnight processing for these customers has not completed. This means that data may be out of date.
We will monitor the logs for the next 2 hours to ensure no further customers are impacted.
IDENTIFIED
19 days ago - at 05/14/2025 10:06PM
Our team has identified a fix which is being implemented now for the subset of impacted Spatial customers.
Our investigation to date has noted that the nightly update has not been run so when the service comes back online (our focus) the data may be out of date.
We anticipate the implementation of the fix to take 2 hours to complete and verify.
INVESTIGATING
19 days ago - at 05/14/2025 09:05PM
We are investigating an issue impacting the Spatial service for ANZ Region / All Releases.
Impact/Error/How to verify: A subset of customers in ANZ Region for All Spatial Releases are experiencing the spatial services being offline for all modules.
Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.
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