Outage in TechnologyOne

Performance Degradation - ANZ Region / 2024A Release

Resolved Minor
May 14, 2024 - Started 7 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We have identified a selection of customer environments experiencing performance degradation within ANZ. Our engineers are currently investigating the root cause. We will provide another update within the next 60 minutes. Thank you.
Components affected
TechnologyOne User Experience
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/14/2024 03:04PM

This incident has been resolved.

MONITORING 7 months ago - at 05/14/2024 06:09AM

We have applied a change to restore functionality. Users should log out and log back in and undertake a browser a refresh:
- Ctrl + F5 (PC Users)
- Cmd + Shift + R (Mac Users)

We will monitor for a period of time before setting to resolved.

INVESTIGATING 7 months ago - at 05/14/2024 05:16AM

Our investigation continues however we have found using Private/Incognito browser is allowing navigation and BAU activities to proceed.

We will provide a further update within 60 minutes.

We apologise for the inconvenience this issue is causing.

INVESTIGATING 7 months ago - at 05/14/2024 04:24AM

We are continuing to investigate this issue and our investigation shows this issue is isolated to parts of cia. We will provide a further update within the next 60 minutes.

We apologise for the inconvenience this issue is causing.

INVESTIGATING 7 months ago - at 05/14/2024 03:30AM

We are continuing to investigate the issue and will provide a further update within the next 60 minutes.

INVESTIGATING 7 months ago - at 05/14/2024 02:39AM

We have identified a selection of customer environments experiencing performance degradation within ANZ.

Our engineers are currently investigating the root cause.

We will provide another update within the next 60 minutes.

Thank you.

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