Outage in TechnologyOne

Performance Degradation - ANZ Region / 2024A Release

Resolved Minor
May 14, 2024 - Started about 1 month ago - Lasted about 13 hours
Official incident page

Need to monitor TechnologyOne outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including TechnologyOne, and never miss an outage again.
Start Free Trial

Outage Details

We have identified a selection of customer environments experiencing performance degradation within ANZ. Our engineers are currently investigating the root cause. We will provide another update within the next 60 minutes. Thank you.
Components affected
TechnologyOne User Experience
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/14/2024 03:04PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/14/2024 06:09AM

We have applied a change to restore functionality. Users should log out and log back in and undertake a browser a refresh:
- Ctrl + F5 (PC Users)
- Cmd + Shift + R (Mac Users)

We will monitor for a period of time before setting to resolved.

INVESTIGATING about 1 month ago - at 05/14/2024 05:16AM

Our investigation continues however we have found using Private/Incognito browser is allowing navigation and BAU activities to proceed.

We will provide a further update within 60 minutes.

We apologise for the inconvenience this issue is causing.

INVESTIGATING about 1 month ago - at 05/14/2024 04:24AM

We are continuing to investigate this issue and our investigation shows this issue is isolated to parts of cia. We will provide a further update within the next 60 minutes.

We apologise for the inconvenience this issue is causing.

INVESTIGATING about 1 month ago - at 05/14/2024 03:30AM

We are continuing to investigate the issue and will provide a further update within the next 60 minutes.

INVESTIGATING about 1 month ago - at 05/14/2024 02:39AM

We have identified a selection of customer environments experiencing performance degradation within ANZ.

Our engineers are currently investigating the root cause.

We will provide another update within the next 60 minutes.

Thank you.

Easily monitor TechnologyOne and all your third-party vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3181 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime