Service Disruption for a subset of customers / ANZ Region / 2024A Release

After 1 hour monitoring this incident is now resolved.

We will perform a post incident review to identify underlying cause, and preventive action to avoid a repeat in the future and post here on completion.

We apologise for how you and your business may have been affected by this incident.

Areas noted to be impacted include Web Services, XLOne, Crystal Reports, ETL, Connected Content, Analytics, Leave, Organisation Management, and ECM.
Our team has verified the implementation of a fix is complete for ANZ Region / 2024A Release (Retired Release).

We will monitor the logs for the next 1 hour to ensure no further customers are impacted.

We are investigating an issue impacting service for ANZ Region / 2024A Release (Retired Release).

Impact/Error/How to verify: A subset of customers in ANZ Region for 2024A Release are experiencing sub-optimal performance / connection errors in Ci Anywhere / Ci.

Due to the investigation, the next update will be provided in 60 minutes, or sooner if new information becomes available.