Outage in Todyl

Increased Timeouts on Management Portal & Delayed Connections to SGN

Resolved Minor
May 04, 2022 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Todyl Management Portal Todyl .com Todyl Secure Global Network
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 05/04/2022 09:57PM

We are continuing to monitor for any further issues. Devices will be connecting to the SGN Cloud.

MONITORING about 2 years ago - at 05/04/2022 08:23PM

A fix has been implemented and we are continuing to monitor the situation. Devices will begin connecting to the SGN Cloud.

INVESTIGATING about 2 years ago - at 05/04/2022 07:28PM

The team is working to rectify this issue as quickly as possible. Issues are isolated to the SGN Cloud and Management portal. SIEM logging, EDR/NGAV are not impacted.

INVESTIGATING about 2 years ago - at 05/04/2022 06:14PM

The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.

IDENTIFIED about 2 years ago - at 05/04/2022 05:42PM

A fix has been implemented, and devices will be reconnecting to the SGN Cloud. SIEM logging and EDR/NGAV still active.

IDENTIFIED about 2 years ago - at 05/04/2022 05:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 05/04/2022 04:31PM

The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.

IDENTIFIED about 2 years ago - at 05/04/2022 04:29PM

The team has identified the issue and are working towards resolution. SIEM logging and Endpoint protections are still active.

IDENTIFIED about 2 years ago - at 05/04/2022 03:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 05/04/2022 03:15PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 05/04/2022 03:14PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 05/04/2022 03:08PM

We are currently investigating this issue.

Latest Todyl outages

Intermittent Management Portal Access Issues - 11 days ago
SGN Mobile Agent Connection Failures - 23 days ago
Ingestion Delays and Agent Listing Page Impacted - 25 days ago
Agent Connection Issues - Vancouver Region - about 1 month ago
Static IP performance degraded - Atlanta - about 1 month ago

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