Outage in Totango

Integration jobs

Resolved Minor
March 18, 2024 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating an issue in the data pipelines, integration jobs appear to be stuck. The issue only occurs with the account integration job. We will provide additional information as soon as possible.
Components affected
Totango Data Processing Pipelines
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/20/2024 07:57AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/19/2024 12:10PM

We are continuing to monitor for any delays in the user integration jobs which are known to be impacting some customers.

MONITORING about 1 month ago - at 03/18/2024 06:01PM

Issues with Account Integrations are being monitored and a fix is in place. We are continuing to monitor for any delays in the user updates which are known to be impacting some customers.

MONITORING about 1 month ago - at 03/18/2024 03:57PM

The issue with the account integration job has been resolved.
A fix has been implemented for user integration jobs we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/18/2024 03:09PM

The issue with the account integration job has been resolved.
We are currently investigating an issue with user integration jobs.
We will provide additional information as soon as possible.

MONITORING about 1 month ago - at 03/18/2024 01:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/18/2024 12:03PM

We are currently investigating the issue.
The issue only occurs with the account integration job.
We will provide additional information as soon as possible.

INVESTIGATING about 1 month ago - at 03/18/2024 09:46AM

We are investigating an issue in the data pipelines, integration jobs appear to be stuck.
The issue only occurs with the account integration job.
We will provide additional information as soon as possible.

Latest Totango outages

Login issues - 8 days ago
Issues with Account Assignment - 17 days ago
Expired certificate - about 1 month ago
Login issues - about 2 months ago
Degraded system performance - 4 months ago

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