Outage in Twilio

Unable to launch Analyze and Dashboard View on Twilio Flex

Resolved Minor
February 07, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are seeing issues with Twilio Flex where subset of customers are Unable to launch Analyze and Dashboard View on Twilio Flex.Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Insights
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/07/2024 04:37PM

Issue affecting the Analyze and Dashboard view from Flex Insights has been resolved and the service is operating normally at this time.

MONITORING 3 months ago - at 02/07/2024 04:05PM

Analyze and Dashboard view from Flex Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED 3 months ago - at 02/07/2024 12:01PM

Our engineers have pinpointed the issue affecting the launch of Analyze and Dashboard View, and they are currently working with their vendor to fix it. We anticipate providing another update within 4 hours or as soon as additional information becomes available.

INVESTIGATING 3 months ago - at 02/07/2024 10:00AM

We are investigating a service interruption with Analyze and Dashboard View on Twilio Flex. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 02/07/2024 09:01AM

We are seeing issues with Twilio Flex where subset of customers are Unable to launch Analyze and Dashboard View on Twilio Flex.Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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