Outage in Twilio

Some Customers Experiencing Issues Querying Messaging Insight Data

Resolved Minor
March 08, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Insights
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/08/2024 11:09PM

Messaging Insight was degraded for 2 days between March 6th at 23:13 UTC and March 8th at 21:57 UTC. During this period, customers may have experienced issues pulling Messaging Insight data. The issue has now been resolved.

INVESTIGATING 2 months ago - at 03/08/2024 09:36PM

We are currently investigating issues pulling Messaging Insight data for some customers on March 3rd. We expect to provide another update in 2 hours.

INVESTIGATING 2 months ago - at 03/08/2024 08:23PM

We are currently investigating issues pulling Messaging Insight data for some customers on March 3rd. We expect to provide another update in 1 hour.

INVESTIGATING 2 months ago - at 03/08/2024 08:01PM

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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