Outage in Twilio

Flex SDK VirtualAgent not working - Google DialogFlow returns 404

Resolved Minor
April 07, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineers have identified the issue with Flex's VirtualAgent functionality, Google DialogFlow returns 404 and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Application Platform
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/07/2024 12:16PM

Issue with Flex's VirtualAgent functionality has been resolved, and it is operating normally with limited impact.

MONITORING about 1 month ago - at 04/07/2024 11:45AM

Flex's VirtualAgent functionality is now operating normally with limited impact. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 04/07/2024 11:00AM

Our engineers have identified the issue with Flex's VirtualAgent functionality, Google DialogFlow returns 404 and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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