Outage in Twilio

SMS Delivery Delays to Surf Telecom Network in Brazil

Resolved Minor
April 12, 2024 - Started about 1 month ago - Lasted about 14 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/13/2024 08:46AM

We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. This incident has been resolved.

MONITORING about 1 month ago - at 04/13/2024 06:47AM

We are observing recovery in delivery report delays when sending to Surf Telecom Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/13/2024 01:30AM

We are still continuing to investigate SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/12/2024 09:38PM

We are continuing to investigate SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/12/2024 07:19PM

We are continuing to investigate SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 04/12/2024 06:24PM

We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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