Outage in Twilio

SMS Delivery Delays To Cell C Network In South Africa Via A Subset Of Twilio Longcode Numbers

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 08:52PM

We are no longer experiencing issues with delivery report delays when sending to Cell C Network in South Africa via a subset of Twilio longcode numbers. This incident is resolved.

MONITORING 14 days ago - at 04/18/2024 06:59PM

We are observing recovery in delivery report delays when sending to Cell C Network in South Africa via a subset of Twilio longcode numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 14 days ago - at 04/18/2024 05:30PM

We continue to experience SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 04/18/2024 01:31PM

We continue to experience SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 04/18/2024 11:35AM

We continue to experience SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 04/18/2024 10:38AM

We are experiencing SMS delivery delays to Cell C Network in South Africa via a subset of Twilio longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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