Outage in Twilio

SMS Delivery Delays to Multiple Networks in the US from a Subset of Short Codes

Resolved Minor
May 02, 2024 - Started 15 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/02/2024 04:36PM

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. This incident has been resolved.

MONITORING 15 days ago - at 05/02/2024 04:02PM

We continue observing recovery in SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 15 days ago - at 05/02/2024 01:57PM

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 15 days ago - at 05/02/2024 01:02PM

We are experiencing SMS delivery delays when sending messages to multiple networks in the US from a subset of short codes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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