Service Disruption Impacting Flex, Voice, and Messaging

After monitoring our engineers are confident that the the service interruption has been fully resolved.

We have experienced a service interruption between 13:34 - 13:51 PT with:
Flex - Flex customers may have experienced errors when adding agents to voice meetings.
Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
Messaging - Messages would have been rejected or failed during the impact window

We expect to provide another update in 30 minutes or as soon as more information becomes available

We have experienced a service interruption between 13:34 - 13:51 PT with:
Flex - Flex customers may have experienced errors when adding agents to voice meetings.
Voice - Call creation would have been unavailable during the impact window. Existing calls would have continued
Messaging - Messages would have been rejected or failed during the impact window

We expect to provide another update in 30 minutes or as soon as more information becomes available

We are continuing to investigate this issue.

Our monitoring systems have detected a potential issue Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.