Outage in Twilio

SMS Delivery Delays to Claro Network in Brazil

Resolved Minor
April 26, 2024 - Started 12 days ago - Lasted 2 days
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/28/2024 07:07PM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

MONITORING 10 days ago - at 04/28/2024 05:20PM

We continue observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 10 days ago - at 04/28/2024 03:15PM

We are observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 days ago - at 04/28/2024 01:55AM

We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/27/2024 09:53AM

We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/27/2024 01:57AM

We are still continuing to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 10:38PM

We continue to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 08:38PM

After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 07:35PM

After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING 12 days ago - at 04/26/2024 05:36PM

We are observing successful SMS delivery to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 12 days ago - at 04/26/2024 04:41PM

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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