Outage in Twilio

SMS Delivery Delays to Proximus Mobility Network in the US Over a Subset of Short Codes

Resolved Minor

May 04, 2024 - Started 14 days ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available. This incident is related to the previous incident reported: https://status.twilio.com/incidents/l7mlflphqwdn

Components affected

Twilio SMS Short Code, North America

Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 05/06/2024 01:49AM

We are no longer experiencing SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. This incident has been resolved.

MONITORING 13 days ago - at 05/06/2024 01:19AM

We are observing recovery in SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 05/05/2024 11:40AM

We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 13 days ago - at 05/05/2024 03:48AM

We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/04/2024 11:49PM

We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/04/2024 09:38PM

We continue to experience SMS delivery delays when sending messages to Proximus Mobility network in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 14 days ago - at 05/04/2024 08:38PM

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