Outage in UiPath

Partial Outage of Document Understanding in All Regions

Resolved Major
April 12, 2024 - Started 19 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue that is affecting Document Understanding (Document Manager) customers who whitelist domains through their firewalls. This issue is affecting all of our production regions. We are working on a mitigation for this issue.
Components affected
UiPath Document-Understanding
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 04/12/2024 08:03PM

This incident has been resolved.

MONITORING 19 days ago - at 04/12/2024 06:39PM

We have fixed this issue in all regions.

IDENTIFIED 19 days ago - at 04/12/2024 05:59PM

The root cause has been identified as a domain update in the infra structure deployment. The mitigation has been confirmed to be working in the US region. We will continue to apply the fix to other regions.

IDENTIFIED 19 days ago - at 04/12/2024 05:43PM

We've found the potential root cause and have mitigated the issue in the US region. We are waiting for confirmation from affected customers.

INVESTIGATING 19 days ago - at 04/12/2024 04:28PM

We have identified an issue that is affecting Document Understanding (Document Manager) customers who whitelist domains through their firewalls. This issue is affecting all of our production regions. We are working on a mitigation for this issue.

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