Unbabel Chat + Interface - Degradation of Service

Unbabel Interface (email and chat) is seeing performance issues.- UI failing to render- Translation requests not completed / not requestedWe are currently investigating this incident.

We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.

We are continuing to work on a fix for this incident. The issue is more widespread, affecting all chat translations erratically.Part of the issue involves an external provider, Pusher.Several translations are delivered with severe delays or fail to deliver.

We deployed a fix that removes dependencies on Pusher. Our monitoring points to our system capacity starting to recover.

Services are beginning to perform normally. Delayed messages should be rarer and delays less severe. We are monitoring.

Issues with Unbabel Interface for email are no longer observable. Chat delays or missing translations should be resolved or very sporadic. We keep monitoring.