Outage in Unit21

Unable to search entities

Resolved Major
November 08, 2023 - Started 6 months ago - Lasted 35 minutes
Official incident page

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Outage Details

We are currently experiencing an issue with cases showing an error on initial page load for searching for entities, as well as cases not loading entities on initial page load. For the time being, you can use a workaround of navigating away from the case and navigating back, the entities should load then. We have identified a fix and are working to implement the fix ASAP. We will update the status once the fix has been implemented.
Components affected
Unit21 Search Unit21 Case Management
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/08/2023 07:44PM

A fix has been deployed and this incident is resolved.

IDENTIFIED 6 months ago - at 11/08/2023 07:11PM

We are currently experiencing an issue with cases showing an error on initial page load for searching for entities, as well as cases not loading entities on initial page load.

For the time being, you can use a workaround of navigating away from the case and navigating back, the entities should load then.

We have identified a fix and are working to implement the fix ASAP. We will update the status once the fix has been implemented.

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