Outage in UpCloud

Managed Database service issue in control panel and API

Resolved Minor
March 08, 2024 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue affecting new Managed Database deployments through the control panel and API. Currently, these deployments are experiencing delays and may become queued without fully completing. While our team is working towards a resolution, we have identified a temporary workaround: you can navigate to the database overview page of the affected deployment and toggle the public connection option off and then on again. This action should help to complete the deployment process. Please note that existing Managed Database instances are operating as normal. This issue only affects deploying new Managed Database instances via the Control Panel and API. If you have any questions, please contact our support team via live chat or email us: support@upcloud.com We apologise for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/08/2024 08:27AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/08/2024 07:33AM

A fix has been implemented, and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/08/2024 02:35AM

We are investigating an issue affecting new Managed Database deployments through the control panel and API. Currently, these deployments are experiencing delays and may become queued without fully completing.

While our team is working towards a resolution, we have identified a temporary workaround: you can navigate to the database overview page of the affected deployment and toggle the public connection option off and then on again. This action should help to complete the deployment process.

Please note that existing Managed Database instances are operating as normal. This issue only affects deploying new Managed Database instances via the Control Panel and API.

If you have any questions, please contact our support team via live chat or email us: support@upcloud.com

We apologise for the inconvenience.

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