Outage in VMware Carbon Black

Degraded - ENDPOINT STANDARD Event Processing - Cause Identified - US

Resolved Minor
February 12, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD and Enterprise EDR Sensor. Alerts in ENDPOINT STANDARD Dashboard and Enterprise EDR may continue to populate with a delay. Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored. Next Update: 60 minutes or when a fix is available in impacted environments. For any incident updates please visit https://status.carbonblack.com/ We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue. VMware Carbon Black Team
Components affected
VMware Carbon Black Event Processing VMware Carbon Black Event Processing VMware Carbon Black Event Processing VMware Carbon Black Enterprise EDR Event Processing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2024 10:18PM

Carbon Black Engineering team have applied a fix and mitigated the issue. This is the final notification for this incident.

IDENTIFIED 3 months ago - at 02/12/2024 08:51PM

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD and Enterprise EDR Sensor. Alerts in ENDPOINT STANDARD Dashboard and Enterprise EDR may continue to populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60 minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

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