Outage in Vonage

Potential service issue with voice calls handled on Dallas DC

Resolved Maintenance
March 15, 2022 - Started about 2 years ago - Lasted 14 days
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with handling voice calls requests at our Dallas DC. . It wouldn’t affect anyone using the Data Center specific endpoints (like api-sg-1.nexmo.com or api-us-1.nexmo.com). We are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following services: Voice API In-App Voice SIP Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage North America (US, Canada & Caribbean) traffic Vonage [Beta] Conversation API Vonage Voice API Vonage [Beta] In-App IP Voice Vonage SIP
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 03/15/2022 09:14AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 03/15/2022 09:13AM

Our monitoring has alerted us to a potential service issue with handling voice calls requests at our Dallas DC. . It wouldn’t affect anyone using the Data Center specific endpoints (like api-sg-1.nexmo.com or api-us-1.nexmo.com). We are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following services:
Voice API
In-App Voice
SIP
Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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