Outage in Vonage

Service Issue in Platform

Resolved Minor
July 08, 2022 - Started almost 2 years ago - Lasted 27 minutes
Official incident page

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Outage Details

Our monitoring has alerted us to a service issue with our platform. If there is a customer impact, it is likely to be affecting the following products: SMS API: Some customers may experience status code 2 ‘missing from param’ submitting outbound SMS We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage Outbound SMS
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/08/2022 12:27PM

This issue has been resolved.

The following services were impacted from 2022/07/08 08:28 UTC until 2022/07/08 12:02 UTC:

SMS API: Some customers may have experienced errors with status code 2 ‘missing from parameter’ on their outbound SMS requests in the Asia Pacific region.


We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING almost 2 years ago - at 07/08/2022 12:07PM

Our monitoring has alerted us to a service issue with our platform.

If there is a customer impact, it is likely to be affecting the following products:

SMS API: Some customers may experience status code 2 ‘missing from param’ submitting outbound SMS


We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Latest Vonage outages

Germany SMS - Degradation for Inbound SMS towards a subset of Long Virtual Numbers - about 18 hours ago
USA MMS - Delivery receipt latency affecting MMS messages sent using Short Codes - 1 day ago
Germany SMS - SMS Degradation towards Telefonica and Lebara Networks - 1 day ago
Germany SMS - Degradation for Inbound SMS towards a subset of Long Virtual Numbers - 1 day ago
Germany SMS - Delivery receipt latency towards the O2 (Telefonica) Network - 2 days ago

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