Outage in Xendit

EWALLET PAYMAYA Philippines Disruption

Resolved Minor
April 22, 2024 - Started 11 days ago - Lasted 34 minutes
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Impact: 13.0 requests failed over the last 15 minutes We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit Paymaya
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/22/2024 09:44PM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED 11 days ago - at 04/22/2024 09:29PM

Dear Valued Customers,

We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Market: Philippines
- Impact: 13.0 requests failed over the last 15 minutes

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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