Outage in Xero

Australia: AU Tax - Some users are unable to load Tax Returns

Resolved Minor
February 28, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware Australian customers trying to load tax returns in AU Tax are experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 1:31am UTC
Components affected
Xero Tax (Australia)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/28/2024 02:13AM

Our team has resolved the issue impacting Australian customers trying to load tax returns in AU Tax. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

MONITORING 3 months ago - at 02/28/2024 01:57AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 1:56am UTC

INVESTIGATING 3 months ago - at 02/28/2024 01:31AM

We are aware Australian customers trying to load tax returns in AU Tax are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 1:31am UTC

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