Outage in Xero

AU Tax - Some users are being logged out

Resolved Minor
March 06, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware Australian customers trying to access Xero Tax in Xero are being logged out. Our team is investigating this with urgency. Status Last Reviewed: 6:12 am UTC
Components affected
Xero Tax (Australia)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/06/2024 07:51AM

Our team has resolved the issue impacting Australian customers being logged out of Xero Tax. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

IDENTIFIED 2 months ago - at 03/06/2024 07:06AM

We have identified what is impacting some customers who are experiencing log out issues in AU Tax.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 7:06 AM UTC

INVESTIGATING 2 months ago - at 03/06/2024 06:13AM

We are aware Australian customers trying to access Xero Tax in Xero are being logged out. Our team is investigating this with urgency.

Status Last Reviewed: 6:12 am UTC

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