Outage in Yesware

Reports of Yesware feature toolbar missing for Gmail customers

Resolved Minor
September 22, 2023 - Started 7 months ago - Lasted 3 days
Official incident page

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Outage Details

Some customers have reported the Yesware feature toolbar missing on the top of Gmail. Our team is currently reviewing recent Google changes and are working on a fix for the issue. The Yesware features will continue to work in the compose window and on app.yesware.com. We will provide updates as they are available.
Components affected
Yesware Tracking Yesware Campaigns
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/25/2023 11:37AM

The latest extension has been approved by Google and will solve the issue with the Yesware buttons disappearing from Gmail. Refreshing Gmail should bring back the buttons. If you continue to notice issues, please reach out to support@yesware.com.

IDENTIFIED 7 months ago - at 09/22/2023 06:36PM

Our team has created a fix that will be submitted to Google this afternoon. We are pending approval by Google and will update as soon as the updated extension is approved.

INVESTIGATING 7 months ago - at 09/22/2023 01:09PM

Some customers have reported the Yesware feature toolbar missing on the top of Gmail. Our team is currently reviewing recent Google changes and are working on a fix for the issue. The Yesware features will continue to work in the compose window and on app.yesware.com. We will provide updates as they are available.

Latest Yesware outages

Yesware buttons missing in Gmail for some customers - 7 months ago
Reports of Gmail compose window buttons not working correctly - about 1 year ago
Reports of "Yesware is unable to connect to my inbox" showing in the inbox - over 1 year ago
Reports of Campaigns automated emails failing with "AUTO-EMAIL ERROR: UNSPECIFIED ERROR" - over 1 year ago
Reports of app.yesware.com being down, along with multiple features - almost 2 years ago

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