Outage in Yotpo Loyalty & Referrals

Yotpo L&R Service interruption

Resolved Major
May 01, 2024 - Started 17 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Overall Description of the issue and Affected Services: There is currently an issue with Loyalty-relayed API calls. At the moment the Loyalty Admin cannot be accessed and Loyalty API calls may respond with an error. Start Time: May 1, 2024 5:02 PM (UTC) Business Impact: - Would not be able to access the Loyalty Admin. - Loyalty-relayed API calls are affected and may respond with an error. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/01/2024 10:08PM

This incident has been resolved.

MONITORING 17 days ago - at 05/01/2024 07:43PM

At this moment, the issue has been resolved and Yotpo Loyalty should be functional. However, there is a large amount of data being processed from the time that the issue was active so there will be delays in our system with API calls and other functions until the backlog has been cleared.

IDENTIFIED 17 days ago - at 05/01/2024 07:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 05/01/2024 06:23PM

Overall Description of the issue and Affected Services:
There is currently an issue with Loyalty-relayed API calls. At the moment the Loyalty Admin cannot be accessed and Loyalty API calls may respond with an error.

Start Time:
May 1, 2024 5:02 PM (UTC)

Business Impact:
- Would not be able to access the Loyalty Admin.
- Loyalty-relayed API calls are affected and may respond with an error.

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

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