Outage in Zenfolio

Incorrect Storage Space reported, Zenfolio ProSuite users unable to upload

Resolved Minor
November 18, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where ProSuite photographers are being told they do not have Storage space to create or upload to galleries.
Components affected
Zenfolio Websites Zenfolio Login Zenfolio Content Rendering Zenfolio Search Zenfolio Order Processing Zenfolio Email Communication
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/18/2023 05:01AM

Zenfolio systems have been stable and operating normally since a fix was implemented. This incident is now Resolved. Thank you for your patience while the Zenfolio Team worked to resolve the issues.

MONITORING 6 months ago - at 11/18/2023 02:12AM

Zenfolio engineers have mitigated the current issue and are closely monitoring systems for continued unusual behavior. Thank you for your continued patience.

IDENTIFIED 6 months ago - at 11/18/2023 01:57AM

Zenfolio engineers have identified the systems related to the anomalous behavior and are working to mitigate the issue. Thank you for your patience during this process.

INVESTIGATING 6 months ago - at 11/18/2023 01:46AM

We are currently investigating an issue where Zenfolio photographers are being incorrectly told that they do not have Storage space to create or upload to galleries.
All services are affected as we investigate

INVESTIGATING 6 months ago - at 11/18/2023 01:27AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 11/18/2023 01:25AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 11/18/2023 01:25AM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 11/18/2023 01:24AM

We are currently investigating an issue where ProSuite photographers are being told they do not have Storage space to create or upload to galleries.

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