Outage in Zenfolio

Shared Gallery Links to Facebook/Instagram (Meta) are being blocked as spam

Resolved Major
December 05, 2023 - Started 5 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Our engineering team is currently investigating the cause of this message when sharing links to website pages and our administrative team is contacting Meta to get this resolved. We apologize for any frustration this is causing you - we appreciate your patience.
Components affected
Zenfolio Websites Zenfolio Websites
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/06/2023 12:22AM

Facebook/Meta has resolved the issue with Zenfoliosite.com links being blocked on their platforms.

IDENTIFIED 5 months ago - at 12/05/2023 05:22PM

We are continuing to work with Meta on a fix for this issue. As soon as we have more details, we will share them here. Thank you for your continued patience.

IDENTIFIED 5 months ago - at 12/05/2023 04:24AM

We have identified the issue and are awaiting Meta (Facebook/Instagram) to resolve.

Shared URL Links with Facebook and Instagram that ends with 'zenfoliosite.com' are affected.

Shared URL Links that are connected to a Zenfolio website with a custom domain name are not affected.

We will update you with any new information once we have heard back from Meta.

We apologize again for the disruption you have experienced.

INVESTIGATING 5 months ago - at 12/05/2023 04:19AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/05/2023 01:43AM

Our engineering team is currently investigating the cause of this message when sharing links to website pages and our administrative team is contacting Meta to get this resolved.

We apologize for any frustration this is causing you - we appreciate your patience.

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