Outage in 1E

1E Platform UK South 1 : Client Connection Issues

Resolved Minor
September 26, 2024 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of latency issues for clients establishing a connection to the 1E Platform due to an issue with the Azure Firewall. We are working with Microsoft to troubleshoot this issue

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/26/2024 04:11PM

The latency issues we have been seeing with regards to client connectivity and the Azure Firewall are resolved.
We will continue to work with Microsoft Azure and monitor this closely.

MONITORING about 1 year ago - at 09/26/2024 02:00PM

We are continuing to closely monitor for any further latency issues.

MONITORING about 1 year ago - at 09/26/2024 11:46AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 09/26/2024 09:07AM

The issue with the Azure Firewall looks resolved and we continue to monitor

INVESTIGATING about 1 year ago - at 09/26/2024 08:55AM

We are continuing to work with Microsoft on this issue with the Azure Firewall

INVESTIGATING about 1 year ago - at 09/26/2024 08:14AM

We are aware of latency issues for clients establishing a connection to the 1E Platform due to an issue with the Azure Firewall. We are working with Microsoft to troubleshoot this issue

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