Outage in Acquia

Acquia has detected an interruption of service for some Acquia Cloud Next applications

Resolved Minor
December 17, 2024 - Started 4 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Acquia is currently investigating an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. The affected balancers have been restarted. We will provide additional information as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 01:16AM

The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.

MONITORING 4 days ago - at 12/17/2024 11:14PM

The underlying cause affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region has been addressed. All affected services have been restored and Acquia will continue to monitor at this time. We will provide additional information as it becomes available.

IDENTIFIED 4 days ago - at 12/17/2024 08:38PM

Acquia has identified the cause of an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. A fix has been implemented and is currently in progress. An earlier statement incorrectly mentioned a restarting of load balancers. To clarify, the fix does not involve a restarting of load balancers. We apologize for the error and will provide additional information as it becomes available.

INVESTIGATING 4 days ago - at 12/17/2024 05:46PM

Acquia is currently investigating an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. The affected balancers have been restarted. We will provide additional information as it becomes available.

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