Outage in Acquia

Acquia has detected a task service degradation for some Acquia Cloud applications

Resolved Major
December 18, 2024 - Started 4 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an impairment of service in task services for some Acquia Cloud applications since 8:28 AM UTC. We will provide additional information as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/18/2024 04:02PM

The underlying cause around degradation over Task services has been addressed. All affected services have been restored & operational at this time.

MONITORING 3 days ago - at 12/18/2024 03:21PM

We have taken necessary action in order to restore task services for impacted Acquia Cloud applications. Customers should be seeing their Tasks getting processed & completed, We are continuing to monitor performance at this time.

IDENTIFIED 4 days ago - at 12/18/2024 01:25PM

We have identified the cause around the issue affecting task services. A remedial solution has been implemented, and few impacted customers may now begin to observe stuck tasks gradually being completed. Rest assured, we will continue to keep you informed with further updates as they become available

IDENTIFIED 4 days ago - at 12/18/2024 11:35AM

We are currently investigating an impairment of service in task services for some Acquia Cloud applications since 8:28 AM UTC. We are working to address this issue and will provide updates as progress is made.

INVESTIGATING 4 days ago - at 12/18/2024 10:29AM

We are currently investigating an impairment of service in task services for some Acquia Cloud applications since 8:28 AM UTC. We will provide additional information as it becomes available.

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