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Outage in Acquia

Acquia Campaign Studio – Email Rendering Issues in Outlook

Resolved Minor
November 10, 2026 - Started 5 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Acquia Campaign Studio experienced a 44-hour incident where emails failed to render properly in Outlook for all instances opted into General Availability. Acquia identified the issue and worked toward a fix throughout the duration. The incident was resolved with a released fix, restoring normal email rendering functionality.

Acquia has identfied an issue with Acquia Campaign Studio impacting all instances opted into General Availability, causing emails sent to not render in Outlook properly. If you are uncertain if your instance is impacted, please reach out to Support. We will continue to keep you updated.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/12/2026 01:18PM

Acquia has resolved the issue with Acquia Campaign Studio that caused emails to not render properly in Outlook for instances opted into General Availability. The fix has been released and the service is now operating as expected. If you continue to see issues, please reach out to Support. We apologize for any inconvenience this may have caused and thank you for your patience.

IDENTIFIED 4 days ago - at 11/12/2026 05:41AM

Acquia is continuing to work on a resolution for the Outlook email rendering issue affecting Acquia Campaign Studio instances opted into General Availability. We apologize for the continued inconvenience and will provide further updates as soon as more progress is made.

IDENTIFIED 5 days ago - at 11/10/2026 07:49PM

Acquia is still working on a fix to address an issue with Acquia Campaign Studio impacting all instances opted into General Availability that is causing emails sent to not render in Outlook properly. We will provide updates as they are available.

IDENTIFIED 5 days ago - at 11/10/2026 05:33PM

Acquia has identfied an issue with Acquia Campaign Studio impacting all instances opted into General Availability, causing emails sent to not render in Outlook properly. If you are uncertain if your instance is impacted, please reach out to Support. We will continue to keep you updated.

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