Outage in ActivTrak
ActivTrak Application Signup and Login Failures
Resolved MinorIncident Report
We are investigating reports of failures to log in to the ActivTrak application.
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Latest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 12/22/2021 02:29PM
We were able to identify the root cause of the login issues was a failure in the AWS cloud service that in turn affected some of our third-party dependencies. AWS shows to be stable again and users are able to log into the ActivTrak application. We will continue to monitor the situation and ensure proper operation.
IDENTIFIED
almost 4 years ago - at 12/22/2021 02:11PM
We are continuing to work on a fix that will allow users to log into the ActivTrak application.
New accounts will receive a failure message during the creation process. The account will be created but due to the issues with logging in, they will not be able to access the new account.
IDENTIFIED
almost 4 years ago - at 12/22/2021 12:44PM
We have identified the cause of the outage and working to correct it.
INVESTIGATING
almost 4 years ago - at 12/22/2021 12:34PM
We are investigating reports of failures to log in to the ActivTrak application.
Latest ActivTrak outages
Support Chat Service Disruption - 17 days ago
Increased error rate associated with non-US region accounts - about 1 month ago
Increased error rates with Users page - 3 months ago
Intermittent issues with page load due to GCP outages. - 3 months ago
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