Outage in ActivTrak

Support Chat Service Disruption

Minor
October 20, 2025 - Started about 17 hours ago
Official incident page

Incident Report

We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable. While we work to resolve this issue, you can still reach our support team by emailing support@activtrak.com. We remain fully available to assist you through email, and our team will respond as quickly as possible. We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
Components affected
ActivTrak Frontend UI

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Latest Updates ( sorted recent to last )
IDENTIFIED about 13 hours ago - at 10/20/2025 07:50PM

Our support chat service remains unavailable while our provider works with their upstream vendor to resolve the issue.

In the meantime, please reach out to our support team at support@activtrak.com - we're standing by to help and are responding to all email requests.

We'll continue monitoring the situation and will update this incident once service is restored.

IDENTIFIED about 17 hours ago - at 10/20/2025 03:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 17 hours ago - at 10/20/2025 03:22PM

We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable.

While we work to resolve this issue, you can still reach our support team by emailing support@activtrak.com. We remain fully available to assist you through email, and our team will respond as quickly as possible.

We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

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