Outage in ActivTrak

Issues with the delivery of notification/verification emails

Resolved Minor

February 25, 2026 - Started 1 day ago - Lasted about 22 hours
Official incident page

Incident Report

Summary AI Generated

ActivTrak experienced email delivery failures that prevented users from receiving notification and verification emails during signup, affecting the Frontend UI and Digest Service for 21.7 hours. The engineering team identified the root cause and deployed a fix, with some delays in email delivery while processing the backlog. The incident was fully resolved after monitoring confirmed normal email delivery operations.

Our engineering team is investigating reports of email delivery failures associated with signup.

Components affected

ActivTrak Frontend UI ActivTrak Digest Service

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 02/26/2026 02:23PM

This incident has been resolved.

MONITORING about 21 hours ago - at 02/25/2026 11:07PM

Our engineering team has deployed a fix and they are monitoring email delivery. Email delivery may be delayed as the backlog is processed.

IDENTIFIED 1 day ago - at 02/25/2026 08:29PM

Our engineering team has identified root cause and is working on a fix.

INVESTIGATING 1 day ago - at 02/25/2026 06:26PM

Our engineering team continues to investigate root cause of the email delivery failures.

INVESTIGATING 1 day ago - at 02/25/2026 04:41PM

Our engineering team is investigating reports of email delivery failures associated with signup.

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