Outage in Affirm

Degraded Performance across Affirm US Checkout Service

Resolved Minor
November 29, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing an increase in errors across services in the US related to checkout that is degrading the checkout flow. We are working on identifying the issue and will update as soon as possible.
Components affected
Affirm Checkout
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/29/2024 08:04PM

Our services have fully recovered. This incident is now resolved.

MONITORING 11 months ago - at 11/29/2024 07:44PM

We are seeing recoveries across our services. We are still monitoring our services to ensure they recover fully.

MONITORING 11 months ago - at 11/29/2024 07:23PM

Our teams have implemented a fix and are seeing our services recover. We will continue monitoring to ensure our services maintain operational.

IDENTIFIED 11 months ago - at 11/29/2024 07:18PM

Our teams have identified the issue and are working on fixing the issue.

INVESTIGATING 11 months ago - at 11/29/2024 07:03PM

We are experiencing an increase in errors across services in the US related to checkout that is degrading the checkout flow. We are working on identifying the issue and will update as soon as possible.

source IsDown Service disruptions across Affirm platforms Reports started 39 minutes before official outage was reported

Users report widespread issues with Affirm's app and website not loading or timing out, including specific problems with loading payment plans.

Latest Affirm outages

Checkout service degradation - 1 day ago
Impact to all traffic - 2 days ago
Merchant Portal Sign-in Degradation - 6 days ago
Temporary Conversion Rate Impact via external Major US Mobile Service outage - 22 days ago
Merchant Dashboard Login Degradation - about 2 months ago

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