Outage in Aiia

Auth flows with Danske Bank in all markets are failing

Resolved Major
February 17, 2025 - Started 28 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have determined that Danske Bank's web server certificate, which handles auth flows, expired on the night of February 17. Users' browsers will display an error message stating that the certificate is invalid when redirected to DanskeBank's interface during AIS and PIS flows. We observe users drop out of the flow due to this error. We have contacted Danske Bank to report the issue. Danske Bank needs to update the certificate of their auth webserver.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 02/17/2025 12:13PM

Danske Bank updated its certificate.

Auth flows are back to correct operation.

IDENTIFIED 27 days ago - at 02/17/2025 10:29AM

Danske Bank informed they are aware of the issue and will update certificates within two hours.

IDENTIFIED 28 days ago - at 02/17/2025 10:09AM

We have determined that Danske Bank's web server certificate, which handles auth flows, expired on the night of February 17.

Users' browsers will display an error message stating that the certificate is invalid when redirected to DanskeBank's interface during AIS and PIS flows.
We observe users drop out of the flow due to this error.

We have contacted Danske Bank to report the issue.
Danske Bank needs to update the certificate of their auth webserver.

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