Outage in Akamai

Akamai Control Center login issues

Resolved Minor
January 31, 2024 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an emerging issue with the Akamai Control Center where users may not be able to log in. We are actively investigating the issue and will provide another update within the next 120 minutes. Customers and partners can find more details at the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.
Components affected
Akamai Control Center
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 01/31/2024 04:07PM

We can confirm that the issue is now resolved as of 14:08 UTC on January 31, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

MONITORING 8 months ago - at 01/31/2024 03:44PM

We have rolled back a release which we believe may have caused this issue as of 14:08 UTC on January 31, 2024; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF?language=en_US. We will continue to monitor to ensure that the impact has been fully mitigated.

IDENTIFIED 8 months ago - at 01/31/2024 02:51PM

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. We will provide an update within the next 120 minutes.

IDENTIFIED 8 months ago - at 01/31/2024 01:52PM

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF. We will provide an update within the next 60 minutes.

INVESTIGATING 8 months ago - at 01/31/2024 01:18PM

We are continuing to investigate this issue. We would like to clarify that it impacts a limited set of customers.
Customers and partners can find more details at the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF.
We will provide an update within the next 120 minutes.

INVESTIGATING 8 months ago - at 01/31/2024 12:56PM

We are investigating an emerging issue with the Akamai Control Center where users may not be able to log in. We are actively investigating the issue and will provide another update within the next 120 minutes.

Customers and partners can find more details at the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AUpFwtSQF.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

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