Outage in Anaplan

Platform Alerts

Resolved Major
December 18, 2024 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 07:17AM

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

MONITORING 4 days ago - at 12/18/2024 07:03AM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

IDENTIFIED 4 days ago - at 12/18/2024 06:44AM

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible.

ESTIMATED TIME TO RESOLUTION: We estimate service will be restored in approximately: 30 to 40 minutes

INVESTIGATING 4 days ago - at 12/18/2024 06:12AM

We are still investigating the issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

INVESTIGATING 4 days ago - at 12/18/2024 05:47AM

We are still investigating the issue impacting customers’ ability to access the Anaplan Platform and getting errors stating IP address has not been authorized.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

INVESTIGATING 4 days ago - at 12/18/2024 05:29AM

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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