Outage in Anaplan

Platform Alerts

Resolved Major
November 19, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/19/2024 08:14PM

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

MONITORING about 1 month ago - at 11/19/2024 07:36PM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

INVESTIGATING about 1 month ago - at 11/19/2024 07:13PM

Thank you for your patience as we continue to investigate this issue. We are seeing some integrations complete; however, overall performance is degraded. We are currently engaged in a deep dive of the infrastructure that underpins the service.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

INVESTIGATING about 1 month ago - at 11/19/2024 06:43PM

We are seeing reoccurrence of slowness in CloudWorks integrations.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

MONITORING about 1 month ago - at 11/19/2024 06:25PM

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

INVESTIGATING about 1 month ago - at 11/19/2024 06:14PM

We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

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