Outage in Anthropic

Claude.ai PDF upload issues

Resolved Major
November 14, 2024 - Started 8 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating errors when attaching PDFs to chats on Claude.ai.
Components affected
Anthropic claude.ai
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/14/2024 04:58PM

This incident has been resolved.

MONITORING 7 days ago - at 11/14/2024 11:34AM

We have mitigated the errors with the "Visual PDFs" feature preview.

IDENTIFIED 8 days ago - at 11/14/2024 10:44AM

We have identified the issue as being specific to the "Visual PDFs" feature preview.

INVESTIGATING 8 days ago - at 11/14/2024 10:20AM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 11/14/2024 10:20AM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 11/14/2024 10:18AM

We are currently investigating errors when attaching PDFs to chats on Claude.ai.

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