Outage in Atlassian Access

Atlassian Guard billing system is flagging more users as billable than it should

Resolved Major
August 21, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating an issue with Atlassian Guard billing marking as billable more users than expected that is impacting some Atlassian Guard customers. We will provide more details soon.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/21/2024 01:35AM

We have identified the root cause and have mitigated the problem. The issue has been resolved and the service is operating normally.

INVESTIGATING 4 months ago - at 08/21/2024 12:09AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 08/21/2024 12:04AM

We are investigating an issue with Atlassian Guard billing marking as billable more users than expected that is impacting some Atlassian Guard customers. We will provide more details soon.

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